Returns, Refunds, & Exchanges
Refunds and Exchanges
BrightAutism has a 30-day Refund/Exchange policy from the day order is received.
If you have not received your order within 60 days, you are advised to contact customer service for assistance.
If 30 days have passed, we can no longer grant a refund or exchange.
To be considered eligible for a return, the item must be in the same condition it was received in. It must also be in the original packaging.
Items are only replaced if the size is incorrect, defective, or damaged.
A one-time exchange is permitted within 30 days of receiving the product.
We encourage you to contact Customer Service if there are any discrepancies in your order upon receipt, such as:
- Evident damage to the product
- An incorrect order
- Questions or concerns that are not mentioned on our website
If none of the above options apply to you, you might qualify for a Store Credit. Please keep in mind, a Store Credit can only be applied one time for the full amount of the original purchase.
Products Exempt from Being Returned
These are items that are non-refundable. Please contact customer service for assistance.
The following categories of items cannot be returned:
- Intimate or sanitary products
- Flammable liquids
Health/Personal Care Items
- Gift cards
- Downloadable software products
How to Log a Return
To complete a return or exchange, we require you to:
- Contact Customer Service
- Provide a reason for returning your order
- Take and send a photo of the product
- Supply your order number
Please do not send your purchase back to the original manufacturer. The BrightAutism customer service team will provide you with the return instructions.
Returns or Exchanges of Products
To return a product, you must submit the tracking number and a picture of the shipping label so we can refund the order upon receipt.
You will be responsible for any shipping costs in returning any item. Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you don't receive the exchange within 30 days of logging it, please contact Customer Service for assistance.
Once you have followed the return instructions, an email will be sent to you to verify that you authenticated this refund or exchange request. Once approved, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 1-2 business days, depending on your bank.
Refunds must be processed on your original method of payment. If the original method is no longer available, the refund will be processed with a store credit for the same dollar amount of your purchase.
Late or Missing Refunds
If you think the refund has not been received, we encourage you to contact your financial institution for assistance. A bank statement will be required for our records.
You may also contact your credit card company as it may take up to a week before your refund reflects in your account.
If all the above has been done and you still have not received your refund, please contact our Customer Service department at 1-844-943-2013.
All of our orders are shipped from the USA, so extra custom fees may apply depending on the country. The responsibility of duties and tax charges lies in the hands of the customer.
We recommend you get in touch with Customer Service before opening a dispute regarding Paypal, BBB, or any other payment method as the refund will take longer.
If a dispute has been opened with Paypal or BBB we can no longer assist you and we must resolve the dispute within the channels submitted.
Please refer to our Frequently Asked Questions for further information about our ordering process, exchanges, returns, shipping, and refunds.