Our company is located in the USA. We ship all over the United States.

We are open Monday – Friday from 8:30 am to 5:00 pm CST (Central Standard Time). We are closed on weekends.

We accept all major credit card institutions, in addition to Shop Pay.

Order inquiries can be obtained by emailing our customer service at: support@brightautism.org. Please provide your order number or email address to locate your account.

Order(s) cannot be modified after checkout due to immediate processing. However, you can contact customer service at support@brightautism.org for assistance.

Customer can only cancel an order if it has not been processed or shipped.

Orders can be delayed due to several reasons. If your delivery window has passed, contact customer support at: support@brightautism.org.

If you are not satisfied with the product or have any issue, please contact customer service at: support@brightautism.org.

Shipping address must be verified at the end of your purchase (before checkout). All information must be correct before checkout. Once an order has been processed, no changes can be made.

Processing time is immediate. If the shipping address is incorrect and not verified before checkout, no changes can be made. Contact us at support@brightautism.org to see if any adjustments are possible.

Once shipped, our system will automatically send you order status notifications (including a tracking number).

If you have not received tracking information, contact support@brightautism.org for assistance.

Contact Customer Service at support@brightautism.org for return instructions. Do not return products without instructions.

Items must be in original packaging and same condition.

Please provide:

• Order number
• Reason for return
• Photo of the product

We have a 30-day Refund policy from the day the order is received. Refunds must be processed through your original method of payment. If unavailable, a store credit will be issued. If a refund is not received, check with your financial institution.

For unresolved issues, contact us at support@brightautism.org or 1-844-943-2013.

If you do not qualify for a refund or exchange, you might qualify for a Store Credit, valid one-time only for the full amount of the original purchase.

We have a 30-day Exchange policy from the day the order is received. Only one-time exchanges are allowed for wrong size, defective, or damaged items.

Contact support@brightautism.org for instructions.

You will need to provide:

• Order number
• Reason for exchange
• Photo of the product
• Tracking number for the return