Company Policy
Company Policy
Our goal is to provide our customers with the best product and an excellent Customer Service.
Hours & Contact Information
Our working hours are Monday – Friday 9am to 6pm (Central Standard Time)
Customer Service: 1-844-943-2013
Email: support@brightautism.com
Orders
Our order processing time is immediate, therefore the customer must comply with the following stipulations:
*Qty, size & product must be verified.
*Personal information must be verified.
*Address must be verified before completing a purchase.
*Credit card information must be correct.
If any of the above is not verified or correct, no changes can be made. However you must contact customer service immediately to seek any help or instructions to follow.
Back Orders
If one or more items are purchased with a B/o item an entire order will ship together.
Refund/Exchange
Our company has a 30 day Refund/Exchange policy from the day order is received.
If 30 days have passed, we can no longer grant a refund or exchange.
To be eligible for a return, item must be in the same condition product was received, It must also be in the original packaging.
Exchanges
Items are only replaced if the size is incorrect, defective or damaged.
*A one-time exchange is permitted within 30 days of receiving the product.
Customer must contact Customer Service for any discrepancies with their order or product upon receipt, such as:
*Damage
*Wrong Item
*Concerns or questions
Store Credit
If none of the above options are granted you might qualify for a Store Credit. Please keep in mind a Store Credit can only be applied one time for the full amount of original purchase of the product.
Products Exempt from being returned and not eligible for a refund
Perishable goods such as: Food, flowers, newspapers, books or magazines, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, Health and personal care items, supplement, oils or creams cannot be returned.
Additional non-returnable items:
* Gift cards
* Downloadable software products
Please contact customer service for assistance with any questions or concerns.
RETURN INSTRUCTIONS
To complete a return or exchange, we require:
- Contact Customer Service
- Reason of refund
- Photo of the product
- Order number
Please do not send your purchase back to the manufacturer, customer service will provide the return instructions.
Shipping Return or Exchange product
To return a product customer must submit your tracking number and a picture of the shipping label so we can refund the order upon receipt.
Customer will be responsible of any shipping costs in returning any item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you don't receive the exchange please contact us at Customer Service.
Refunds
Once the RETURN INSTRUCTIONS are completed, an email will be sent to notify the customer if not approved of such refund or exchange.
If customer is approved a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days depending on your financial institution.
- Refunds must be processed on your original method of payment. If the original method is no longer available, the refund will be processed with a store credit for the same dollar amount of your purchase.
Late or missing refunds
*If refund is not received, customer must check their bank account or institution.
*Contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
*If the above has been accomplished and customer still has not received their refund, they must contact our Customer Service department at 1-844-943-2013.
International Orders
All of our orders are shipped from USA, extra custom fees may apply depending on the country. The responsibilities of duties and tax charges lies on the hands of the customer.
Disputes
We recommend customers to contact Customer Service before opening a dispute on Paypal, BBB, etc due to refund will take longer.
If a dispute has been open with Paypal, BBB, etc we can no longer assist and we must resolve the dispute within the channels submitted.
Please refer to our Frequently Ask Questions if you have any concerns